Selfridges customer service
- Selfridges customer service. Find out more . Won't give me a refund even though they stopped the goods from being received by me. Discover our experiences and services and plan your next extraordinary day out at Selfridges. Date of experience: 15 September 2023 Poor customer service. For any inquiries or assistance with your returns, you can contact Selfridges customer service at +44 (0)20 7160 6222 or via email at [email protected]. a) The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete; and. Their returns policy has been 28 days for years. Date of experience: May 26, 2024 This week's guest on the Support Insights podcast is Sham Aziz, the current Head of Customer Service at Selfridges (the famous British department store). Date of experience: May 26, 2024 You can buy or sell currency as well as change traveller's cheques in Selfridges Oxford Street at our Bureau de Change, located in the Customer Services Lounge on 4, London. Beware: Selfridges Online Returns Department is a Nightmare - £2,550 Stolen I’ve been a loyal Selfridges customer for over 20 years, but this recent experience has shattered my trust in the company. Oct 23, 2023 · At Selfridges, they prioritise customer satisfaction and offer a comprehensive return and exchange policy. Worst customer service in the world. Your experience can help others make better choices. For further information, please contact our Customer Services team via email [email protected] or call 0800 123 400 (within UK) or +44 (0)20 7160 6222 (from abroad). Dec 11, 2017 · Absolutely shocking customer service. Amber. Please ask in store or contact Customer Services here or on +44 (0)20 7160 6222 to find out more. Calling from abroad: +44 (0)207 With increasing digitisation, the world of customer service has adopted new methods for meeting customer needs and resolving problems. Big thank you . DPD Collection service for orders £201+ Return your order By post Sonia @ Tiffany, Selfridges, Birmingham . Non-returnable items In some instances, we are unable to offer refunds or exchanges. He's lead teams across companies like Natwest, Ocado, Net-A-Porter and Fab. 7 reviews. Live Chat hours are: 09:00 - 20:00 BST*. After days and days of selfridges doing an investigation into dpd they said the fault was not with them. Provided so much evidence that it was how the bag came and they didn’t want to know. Poor service doesn’t cover it. Strap coming away from heavy platform shoe. Lifts There are three lifts providing access to all levels of the store. Find out more about Customer Service salaries and benefits at Selfridges. 2. I returned a high value order (212863334) with tracking and proof of postage and weight. This indicates that most Customer Service professionals have an excellent working experience there. Sheree Customer Service. Replies to negative Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Selfridge Contact Number: 0800 123 400 Join the 3,049 people who've already reviewed selfridges. Car Parking There is parking available close to all our stores. Reviewers complaining about Selfridges & Co most frequently mention customer service problems. Whether you’re refreshing your wardrobe or looking for a suit for a special occasion, our style experts are on hand to show you new-season pieces and give recommendations personalised to you. I just want them repaired. For more information, contact Selfridges customer service on 0800 123 400. b) If any of your information changes (for example you change address), please let us know by updating your Selfridges Account online or contacting our Customer Services team or by calling 0800 123 400 (+44 113 369 8040 from overseas). Selfridges refunded only one out of the two items sent back. Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community; Be customer centric and excellent in delivering world class service; Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping Thanks, Selfridges Customer Service. Selfridges is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Retail and wholesale industry (3. I purchased a Loewe handbag online, a luxury item costing £2,550. Her customer service and attention to detail was amazing, although I am sure I didn’t spend anywhere near as much as many of her customers, she treated me exactly the same as she would anyone and made me feel 100% comfortable with my purchase without trying to push me into something over my Selfridges & Co has a rating of 1. In this episode, Adam This label is put on by selfridges when the item is packed and weighed. com is positioned to create some magic online. Customer Service professionals rate their compensation and benefits at Selfridges with 3. If you need further help to plan your journey to Selfridges, call our Customer Services team on 0800 123 400 (overseas callers +44 (0)207 160 6222). The customer support for selfridges is the slowest and most unprofessional service I’ve experienced… so far waited 5 days for someone to sort something that could be resolved in 10 minutes Date of experience : July 23, 2024 Unrealiable service. Calling from abroad: +44 (0)207 Explore career opportunities at Selfridges, a leading retail company offering various job roles and a chance to be part of an innovative team. You can talk with us via the ‘Want to chat?’ button in the bottom right of the screen. Reviews from Selfridges employees about working as a Customer Service Representative at Selfridges. If you are ever in doubt or think a communication looks suspicious, please contact our Customer Service Centre directly. (1 day ago) Customer Service - Average. 71 % Industry Average. Terrible customer service. Tried to return when back from holiday but am told outside of return period as policy changed to 14 days. All they can say is wear & tear. 5 stars). Bought expensive £825 Christian louboutin shoes 9 months ago & only worn 5 times as they are not everyday shoes. 1 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. They said I damaged it, total lie. Great customer service. In just a few steps, we’ll have it sorted. The customer support for selfridges is the slowest and most unprofessional service I’ve experienced… so far waited 5 days for someone to sort something that could be resolved in 10 minutes Date of experience : July 23, 2024 You can buy or sell currency as well as change traveller's cheques in Selfridges Oxford Street at our Bureau de Change, located in the Customer Services Lounge on 4, London. Selfridges Customer Service: You can contact Selfridges customer service via live chat and phone call. Bought some items last minute pre holiday. from a different retailer with much better customer service. This label is put on by selfridges when the item is packed and weighed. I had to mention Sonia at Tiffany, Selfridges, Birmingham. May 31, 2021 · Where can I find Selfridges' contact information? What is Selfridges' phone number? Do they have a contact us page? What are Selfridges' social media pages? Can I contact Selfridges through Facebook, Twitter or Instagram? Does Selfridges support live chat? How can I chat live with a Selfridges customer support rep? Beware: Selfridges Online Returns Department is a Nightmare - £2,550 Stolen I’ve been a loyal Selfridges customer for over 20 years, but this recent experience has shattered my trust in the company. Worst service ever, don't order online! Absolutely shocking service from such brand as Contact number of Selfridges Customer Service with opening times and when to call the helpline to avoid peak times. I just has a phonecall with with Sheree at from the Selfridges Customer Service Team after dealing with her on emails for months now regarding sending some bags into reselfridges. 29 Feb 2024. Date of experience: May 26, 2024 You can now take advantage of our Tax-Free Shipping service when shopping in store or at home via video call for deliveries outside the UK. . Calling from abroad: +44 (0)207 Please visit www. Replied to 94% of negative reviews. 2 items not suitable. 0 Rating 267 Reviews. com to chat to our rental Live Chat team between 9am–6pm, Monday–Friday, or contact us via email on contact@selfridgesrental. Previous 1 3 4 5 143 Next page. Goods of course didn't arrive and a week after the promised date still hadn't. I found her condescending and unprofessional, especially when speaking to me on the phone. 8 out of 5 stars based on 1,375 anonymously submitted employee reviews. Our Customer Service team is ready to respond to all of your questions via our Live Chat service. com available for International Delivery, you can send your order to 130 countries or regions around the world, including North America, Australia, the Middle East and China. Terrible Online Shopping Experience; Terrible After Service. Sham has 20 years of experience on the frontline of customer service. Have been a customer of Selfridges for years. Ordered a Valentine gift from Selfridges as a surprise to my girlfriend with timed delivery from 7am-12pm. Calling from abroad: +44 (0)207 If you need further help to plan your journey to Selfridges, call our Customer Services team on 0800 123 400 (overseas callers +44 (0)207 160 6222). Opening Hours and Estimated Waiting Time of Selfridges Closed Reopens Thursday 29/08 at 09:00 With almost everything on selfridges. read more The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges. Returned the faulty necklace by DPD on 03/12 and 9 days later still waiting for my refund. Feb 25, 2023 · Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs; Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services; Work as part of a team focused on creating a memorable customer experience. Calling from abroad: +44 (0)207 Men’s Fashion Styling & Made-to-Order On 1, Selfridges London. So I did re-order the item…. Easy! Royal Mail Collection service for orders £101-£999. If you would like to organise a complimentary return via our courier service simply follow our returns portal link below. Called one of the customer service agent at 11:55am to ask about when the delivery arrive and got a promise that they will arrive in a few hours. Customers have the right to return or exchange items within 28 days of purchase, provided that the items are unused, in their original packaging, and accompanied by a valid receipt. My advice would be to shop elsewhere…Selfridges trade on being a big name but their customer service is a joke. Our Customer Services team are available during the following times for any questions and advice: Monday to Saturday: 9am – 8pm Sunday: 9am – 6pm If calling within the UK: 0800 123 400 . Voted the best department store in the world, Selfridges has all the latest designer collections, must-have toys & gifts for all the family. If you have questions or concerns about our data collection practices, don't hesitate to contact our customer service team at +44 (0) 800 123 400, 8am—11 pm or email our data protection team at [email protected]. How do I contact Selfridges? (1 day ago) You can contact Selfridges by Telephone, Email and Live Chat. selfridgesrental. They're available to help with arranging returns, answering questions about the return policy, and resolving any issues you may encounter. It’s also a creative playground where you can socialise, get inspired and explore positive ideas. I will never purchase from their website again, there is something dodgey going on in with Selfridges workers in the online departments. I love shopping at Selfridges! The customer service is amazing! Also the packaging is so Extra pretty, items wrapped in beautiful Selfridges custom tissue and embossed little drawstring pouches with pretty ribbons! It’s the best experience opening a parcel from Selfridges! Date of experience: September 09, 2024 Refunds refused without reason - Report to Trading Standards . Selfridges terrible customer service and returns With 2 rays of sunshine. AM. The customer service and returns process. Purchased an item. I threatened legal action, funnily enough they admitted they were wrong and I eventually got my refund. Thanks, Selfridges Customer Service. In last Christmas I have ordered a Loewe bag costing around 800 pounds, turn out it was in defect with stain which I believe it was a display item. Jan 26, 2021 · Selfridges is one of London’s signature shopping experiences - curated, luxurious and service-orientated but taking this experience online during a pandemic-driven lockdown has proved a You can now take advantage of our Tax-Free Shipping service when shopping in store or at home via video call for deliveries outside the UK. May 23, 2019 · Shocking customer service, out of hundreds of pounds. com. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. is terrible. I was Selfridges loyal online customer since 2016. Never shop at Selfridges again. Absolutely shocking customer service. To contact them via live chat, follow the link above and look for the live chat segment at the middle of the page. Company activitySee all. Ridiculous customer service, by far the worst I have ever dealt with. This is equal to the company average rating for salary and benefits. Although we only offer 20 currencies to browse in online, you can still deliver to all of the following countries or regions: a) The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete; and. We phoned customer services straight away and sent the video evidence in within 30 mins of the parcel being delivered. Company Reviews Questions. Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of For accessing Selfridges live chat, click on the following link. Claimed profile. An I phone weighs at least 300 gms. I returned an item and they took ages and never reached out to me first. 64. GB. Paid exorbitant postage, but date promised was in time as it was a gift. Great customer service, was helped and looked after by Hadiza at Birmingham selfridges really friendly and couldn’t have done more for me and my mom really appreciate everything she did for us. 24 % of reviewers recommend Selfridges. I have been shopping with Selfridges online on an almost weekly basis for years and always had good service however, since the collapse of Signa (which jointly bought Selfridges with Thai Central Group for £4bn last year) it has placed the department store under financial pressure, they are trying to grasp any funds at all to Unveiled in 2003, Selfridges Birmingham is a masterpiece of modern architecture. Learn about Selfridges culture, salaries, benefits, work-life balance, management, job security, and more. uqnd dnhh swcw mkki shtp bzi uctlxq urpmcws uygunh dweeku